Refund Policy - We offer a full 100% money back guarantee (including shipping) on all products, new, used or opened. For supplements we offer a 60 day return window from the date of purchase. For XDOG products we offer a 60 day return window from the date of purchase. If you are requesting a refund complete the form above with your order details. We'll then send you a pre-paid return label to ship the item back to us. Once received, inspected and approved, we'll issue you a full refund back on your original payment method. For international, we do not issue refunds on any tax or duties that you may have paid receiving the item. These taxes are issued by your country.
Exchange Policy - If you've purchased an XDOG Weight Vest and need to exchange it for a different size, click the the button above to look up your order details. How our exchange process works: Once you complete the form, a representative will approve the request and email you back a pre-paid return label within 2 business days. Ship the item back to us and once received, we'll then issue you store credit back onto an E-Gift card for the total amount paid for the item. You then can repurchase the corrected item.
Defective, Damaged Goods Policy - If you've received a defective item complete the form above statin you've received a defective vest. Upon completing the form, we'll email you back a return label to ship the defective item back to us. Once received, we'll inspect the damaged item and issue you a store credit on an E-Gift card.