If you've purchased an XDOG Weight Vest and you want to process an exchange, refund or if you've received a defective item click the button below.

For Customers That Purchased On Amazon: If you've purchased an XDOG Weight Vest on Amazon and want to exchange it for a different size click the button below.

AMAZON EXCHANGES

FAQ'S

I need to exchange my vest for a different size. What is the process?

We offer a 60-day exchange window from the date of purchase. If you need to exchange your XDOG weight vest for a different size, complete the form above. If your exchange is approved, we'll email you a pre-paid return label. Repackage the vest and ship it back to us. Once received, we'll then issue you an E-gift card for the total amount of that specific item purchased. You can then purchase the corrected size needed on XDOG.com and place a new order.
I would just like a refund.

We offer a full 100% refund if the item is returned with 60 days of the date purchased. Simply complete the form above. When your request is approved we'll email you a pre-paid return label to ship the item back to us. Once received, we'll then issue your complete refund back on your original payment method. Your refund will take 24-48 hours to reflect back onto your account.
I have more questions? Can I talk to someone?

Absolutely. Feel free to call us at: (877) 835-9364 or visit XDOG.com and click the chat box to connect to a customer service representative.

Refund Policy - We offer a full 100% money back guarantee (including shipping) on all products, new, used or opened. For supplements we offer a 60 day return window from the date of purchase. For XDOG products we offer a 60 day return window from the date of purchase. If you are requesting a refund complete the form above with your order details. We'll then send you a pre-paid return label to ship the item back to us. Once received, inspected and approved, we'll issue you a full refund back on your original payment method. For international, we do not issue refunds on any tax or duties that you may have paid receiving the item. These taxes are issued by your country.

Exchange Policy - If you've purchased an XDOG Weight Vest and need to exchange it for a different size, click the the button above to look up your order details. How our exchange process works: Once you complete the form, a representative will approve the request and email you back a pre-paid return label within 2 business days. Ship the item back to us and once received, we'll then issue you store credit back onto an E-Gift card for the total amount paid for the item. You then can repurchase the corrected item.

Defective, Damaged Goods Policy - If you've received a defective item complete the form above statin you've received a defective vest. Upon completing the form, we'll email you back a return label to ship the defective item back to us. Once received, we'll inspect the damaged item and issue you a store credit on an E-Gift card.