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We offer a full 100% money back guarantee (including shipping) on all products, new, used or opened. For supplements we offer a 60 day return window from the date of purchase on all unused products. For XDOG products we offer a 30 day return window from the date of purchase. To process a refund click here and complete the form. We'll then send you a pre-paid return label to ship the item back to us. Once received, we'll issue you a full refund back on your original payment method. For international, we do not issue refunds on any tax or duties that you may have paid receiving the item. These taxes are issued by your country.
If you've purchased an XDOG Weight Vest and need to exchange it for a different size, click here to complete the exchange form. How our exchange process works: Once you complete the form, a representative will approve the request and email you back a pre-paid return label. Ship the item back to us and once received, we'll then issue you store credit back onto an E-Gift card for the total amount paid. You then can repurchase the corrected item.
Defective, Damaged Goods Policy
If you've received a defective item complete the form here.